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Attention HCU Debit Card Users!

Posted: Sep 08, 2020

Please be advised that on Monday, September 14, 2020 HCU will be transitioning its debit card processor to a new processor. HCU expects this transition to be without incident, however, please note the following restrictions that will be in place for all HCU ATMs from 9/14/2020 – 9/16/2020:

  • Check or cash deposits will not be accepted, however, the Holyoke and Feeding Hills branches and drive-thrus will be open for business as usual and Mobile Deposit is always available for check deposits.
  • Members will be unable to change their Personal Identification Numbers (PINs) at ATMs during this time frame.

Enhanced Fraud Alert Notifications: Members may be notified by text messaging through HCU’s fraud monitoring system if fraud is suspected on a transaction. Members will be asked to verify these transactions.

On Monday, September 14, 2020, the following phone numbers will be in place for debit card inquiries:

Lost/Stolen Cards: 833-462-0798
Activation: 800-992-3808

Please accept our apologies for any inconvenience caused and we thank you for your patience while we implement these changes in order to enhance your debit card experience at Holyoke Credit Union.