Coronavirus Update: Effective Wed., March 18, we will be modifying member access to our branches, which will now offer Drive-up services only, or limited in-person transactions by appointment only, until further notice. See News article below. HCU’s online & mobile channels will remain available 24/7, as will our ATMs. HCU’s call center is available as usual.

Coronavirus Update - March 18, 2020

Posted: Mar 18, 2020

To Our Valued Members:

 The health and safety of our members and employees is our top priority. Holyoke Credit Union is committed to joining the effort to reduce the spread of the COVID-19 virus. To that end, please note the following changes which are EFFECTIVE IMMEDIATELY:

 We have closed our branch lobbies to member traffic and will serve members via the Drive-up window, ATM, online, mobile and telephone banking services. HCU’s lobbies will be open for limited in-person transactions by appointment only for those transactions unable to be completed at the Drive-up.

The HCU Member Solutions Call Center is available to assist you with many transactions – dial 413-532-7007.

 Call Center hours:

 Monday – Friday         8:00 am – 8:00 pm

Saturday                      9:00 am – 1:00 pm

Sunday                        10:00 am – 2:00 pm

 HCU is here to meet your lending needs during these stressful times. Please call 888-305-8530 to apply by telephone.

 To be sure you receive the most up-to-date information, please ensure we have your current email address on file and follow us on Facebook and Instagram.

 For 109 years, Holyoke Credit Union has been a vital part of the communities where we live and work. We will continue to fulfill our mission as we work to ensure that in these difficult times our members, employees and the communities we serve are - truly not alone.

 Thank you for being a valued member.


 Michael E. Murphy
 President and CEO
 Holyoke Credit Union