Identity Theft Protection / IDRestore

Holyoke Credit Union has partnered with one of the most trusted names in identity theft protection to provide our members with access to a comprehensive suite of services to address fraud created by identity theft if it should happen to you or a family member. Restoring your identity on your own can be time-consuming and stressful, which makes our HCU/IDRestore service very valuable.

Holyoke Credit Union provides members with this identity theft recovery service for a nominal fee of $1.95 per month, which can be automatically deducted from your Holyoke Credit Union checking account. Contact your local Holyoke Credit Union branch office if you have questions concerning this fee. 

The services covered by this fee include:             

  • Fully Managed Identity Theft Recovery – If you suspect identity theft, or if your personal information becomes compromised, we will assign you to a professional, certified and licensed Recovery Advocate who will complete the recovery work on your behalf, report progress along the way, and be there for you until your good name is restored – no matter how long it takes! This service extends to cover you and up to three generations of family! Click here for complete Terms and Conditions.
  • Lost Document Replacement – This service provides personalized one-on-one assistance to replace identity credential documents that have been lost, stolen, or destroyed in connection with your identity fraud event.
  • Identity Theft Expense Reimbursement Insurance – You may receive reimbursement for out of pocket expenses incurred during the identity recovery process up to a maximum of $10,000, including reimbursement for lost wages, attorney’s fees, and other expenses.  Click here for Evidence of Coverage.
If you suspect you are a victim of fraud, contact Holyoke Credit Union right away. We will put you in touch with a Recovery Advocate who will work with you to analyze your situation, can complete identity recovery legwork on your behalf, and will be there for you until your good name is restored – with no time limit.