COVID-19 Update - March 22, 2021 - All Holyoke Credit Union lobbies will be open to limited traffic. The West Springfield and Feeding Hills lobbies and drive-thrus will be open: M-Th. 9am - 4pm; Fri. 9am -5pm; and Sat. 9am-12pm. The Holyoke lobby will be open: M-Th. 9am - 4pm; Fri. 9am -5pm; and Sat. 9am-12pm. The Holyoke Drive-thru will be open: M-Th. 8am - 4pm; Fri. 8am -5pm; and Sat. 9am-12pm. Mobile banking, online banking and HCU's Member Solutions Call Center (413-532-7007) are available for your convenience. We look forward to seeing you again! Please remember to wear a mask and maintain social distance while in the lobby. Thank you!

Member Solutions Call Center

Nothing is more frustrating than trying to call the credit union and not having your call answered.  We understand and we have done something about it!

With this service we hope to:

  • Answer all calls, questions or problems in a timely manner
  • Better serve our members
  • Make your banking experience with HCU the most convenient possible

Just call 413-532-7007 as usual and your call will be answered promptly, your issue immediately solved or directed to the appropriate department. 

The Call Center’s hours are:

Monday – Friday         8:00 am – 8:00 pm

Saturday                      9:00 am – 1:00 pm

Sunday                        10:00 am – 2:00 pm

Call us when you need us!   We look forward to serving you!