Member Solutions Call Center
Nothing is more frustrating than trying to call the credit union and not having your call answered. We understand and we have done something about it!
With this service we hope to:
- Answer all calls, questions or problems in a timely manner
- Better serve our members
- Make your banking experience with HCU the most convenient possible
Just call 413-532-7007 as usual and your call will be answered promptly, your issue immediately solved or directed to the appropriate department.
The Call Center’s hours are:
Monday – Friday 8:00 am – 8:00 pm
Saturday 9:00 am – 1:00 pm
Sunday 10:00 am – 2:00 pm
Call us when you need us! We look forward to serving you!
In observance of the upcoming holidays, HCU's Member Solutions Call Center will be closing early on Christmas Eve at 7:00 pm and will be closed on Christmas Day. The Call Center will also be closed on New Year's Day.