COVID-19 Update 12-10-2020 Holyoke Credit Union will be expanding our drive-thru hours of operation. Starting on Monday, December 14, 2020, the Holyoke drive-thru will be open: Mon.-Thurs. 8AM-4PM, Fri. 8AM -5PM and Sat. 9AM-12PM. The W. Springfield and Feeding Hills drive-thrus will be open: Mon.-Thurs. 9AM-4PM, Fri. 9AM -5PM and Sat. 9AM-12PM. All branch lobbies will remain closed until further notice. All HCU ATMs remain open. Mobile banking, online banking and HCU's Member Solutions Call Center (413-532-7007) will continue to be available. To see a Member Service Representative call 413-341-0133 for Holyoke or 413-278-6840 for W. Springfield or Feeding Hills for an appointment.

Member Solutions Call Center

Nothing is more frustrating than trying to call the credit union and not having your call answered.  We understand and we have done something about it!

With this service we hope to:

  • Answer all calls, questions or problems in a timely manner
  • Better serve our members
  • Make your banking experience with HCU the most convenient possible

Just call 413-532-7007 as usual and your call will be answered promptly, your issue immediately solved or directed to the appropriate department. 

The Call Center’s hours are:

Monday – Friday         8:00 am – 8:00 pm

Saturday                      9:00 am – 1:00 pm

Sunday                        10:00 am – 2:00 pm

Call us when you need us!   We look forward to serving you!

In observance of the upcoming holidays, HCU's Member Solutions Call Center will be closing early on Christmas Eve at 7:00 pm and will be closed on Christmas Day.  The Call Center will also be closed on New Year's Day.