COVID-19 Update - 06/25/20 - WE'RE REOPENING OUR LOBBY! - As of Mon, June 29, 2020, HCU will be reopening the Holyoke and Feeding Hills lobbies to limited traffic (Holyoke - 5 members & Feeding Hills - 3 members at any time). Masks will be required and social distancing will be practiced. HCU's hours will remain the same, M - F 9am - 4pm, Sat. 9am - 12pm. The West Springfield branch will remain closed until further notice. If you wish to meet with a Member Service Representative, please call for an appointment. For Holyoke, call Sharon Carter at 413-341-0133. For Feeding Hills, call either Marjorie Letasz or Beth Cook at 413-278-6840. We thank you for your understanding while we implement this "new normal"!

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Member Solutions Call Center

Nothing is more frustrating than trying to call the credit union and not having your call answered.  We understand and we have done something about it!

Introducing…HCU’s New Member Solutions Call Center!

Starting May 2, 2018, our Call Center began answering calls from our members. 

With this new service we hope to:

  • Answer all calls, questions or problems in a timely manner
  • Better serve our members
  • Make your banking experience with HCU the most convenient possible

Just call 413-532-7007 as usual and your call will be answered promptly, your issue immediately solved or directed to the appropriate department. 

The Call Center’s hours are:

Monday – Friday         8:00 am – 8:00 pm

Saturday                      9:00 am – 1:00 pm

Sunday                        10:00 am – 2:00 pm

Call us when you need us!   We look forward to serving you!

 

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