Member Associate Position

Holyoke Credit Union seeks a Member Associate with the ability to develop and maintain strong relationships with retail and business members as well as support the achievement of sales growth in a team-focused environment. The Member Associate must also have strong interpersonal skills, accuracy, efficiency and attention to detail.

The Member Associate must possess the talents of both a Member Service Representative and a Teller.

At HCU exceptional member service is our goal, therefore this is an excellent opportunity for the candidate who is energetic, confident, personable and goal-oriented.

At HCU all products and services are sold in a consultative manner. Communication and Member Service skills are a must as the employee in this position will be required to sell and cross-sell our full-range of financial products to members and prospective members.

Responsibilities include:

• Consult and inform current and prospective members on the benefits of our wide range of products and services
• Sell and refer all credit union products to support sales goals
• Responsible for daily cash balancing with a minimum of errors and within time guidelines
• Process member financial transactions
• Provide courteous and professional member service as a representative of the credit union

Experience necessary:

• Two to three years of Financial Service Sales experience/Bachelor’s Degree preferred.
• Bi-lingual in English and Spanish preferred.
• This is a full-time position, which includes late afternoons, early evenings and weekends. We offer career growth potential and an extensive benefits package, including medical and dental insurance, paid vacation, paid holidays, 401K and pension, ability to earn additional incentive based compensation.