Community Shred Day is October 21st, 2023 at our Feeding Hills location from 9:00am-12:00pm

Career Opportunities

Since 1911, the mission of Holyoke Credit Union has been to provide members with high-quality, affordable financial products and services in a socially responsible manner. By adhering to our mission, we have grown by leaps and bounds to become one of the leading financial institutions in western Massachusetts. We are now looking for hardworking, talented, and dedicated individuals to help us continue to grow. If you have these attributes and would like to join an organization dedicated to its members, employees, and communities, please contact Holyoke Credit Union.     

A future you can bank on!

Holyoke Credit Union offers a competitive salary, excellent advancement opportunities, an outstanding benefit package, and the nicest co-workers you’ll find anywhere!


Loss Mitigation Specialist


Responsible for administration and duties on Collection Accounts for the Credit Union. The Loss Mitigation Specialist position possesses the knowledge, skills, and techniques relative to the collection of past due Residential, Consumer, Investor and Commercial loan products, including but not limited to Fair Debt Collection practices, Federal and State requirements. 


The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned. 

  • Understands and follows Collection Policies and Procedures of the credit union, state and federal agencies as well as Investor Loan requirements. 
  • Telephone contact with delinquent loan customers.
  • Works constructively with the delinquent customers to ultimately cure the delinquent accounts.
  • Ensure that collection performance adheres to Investor and PMI requirements.
  • Maintains and documents accurate collection records via the Collection System.
  • Advises and recommends to Management the proper action to be taken to cure a delinquent loan account.
  • Recognizes and takes the necessary action required to prepare an account for foreclosure or repossession including a recommendation to Management for approval.
  • Perform or order property inspections on delinquent accounts as directed by Management. 
  • Receive and review delinquent loan notices, verify the status of the loan and mail past-due notice to member. 
  • Prepare and recommend deferment agreements, modifications, repayment plans or forbearance agreements. 
  • Monthly reporting on delinquent loan accounts as required by the Credit Union and Investors. 
  • Monitor non-accrual activity and recommendation to management as to the required charge-offs on a monthly basis. 
  • Assign charged-off debt to a third party collection attorney. 
  • Monitor monthly recoveries. 
  • Performs skip tracing actions. 
  • Prepares the required demand letters based on collateral. 
  • Order updated appraisal and current credit bureau.
  • Oversight of the collection activity as performed by outside Attorney’s and reviewing their monthly status reports. 


  • High school diploma or equivalent with two to four years of experience in a financial institution that included collection responsibilities and duties.
  • Strong oral and written communication skills with an emphasis on superior customer service.
  • Solid understanding of the organization’s loan products and services.
  • Working knowledge of loan documents, mortgages, security agreements and their requirements.
  • Working knowledge of all regulatory lending compliance regulations along with Investor and PMI requirements. .
  • Working knowledge of the Credit Union’s policies and procedures.
  • Demonstrates a comprehensive understanding of accounting principles and applies knowledge to the processing of Charge Offs and other Collection type activities.
  • Excellent follow-up and organizational skills.
  • Perform independently while still demonstrating a team contribution.
  • Proficient operation of Microsoft Software such as Word, Excel, and Outlook.
  • Ability to learn quickly with a strong attention to detail and problem-solving.
  • Ability to perform under stress when confronted with critical timeline constraints and large work volumes. 

Member Associate Position

Holyoke Credit Union seeks a Member Associate with the ability to develop and maintain strong relationships with retail and business members as well as support the achievement of sales growth in a team-focused environment. The Member Associate must also have strong interpersonal skills, accuracy, efficiency and attention to detail.

The Member Associate must possess the talents of both a Member Service Representative and a Teller.

At HCU exceptional member service is our goal, therefore this is an excellent opportunity for the candidate who is energetic, confident, personable and goal-oriented.

At HCU all products and services are sold in a consultative manner. Communication and Member Service skills are a must as the employee in this position will be required to sell and cross-sell our full-range of financial products to members and prospective members.

Responsibilities include:

  • Consult and inform current and prospective members on the benefits of our wide range of products and services
  • Sell and refer all credit union products to support sales goals
  • Responsible for daily cash balancing with a minimum of errors and within time guidelines
  • Process member financial transactions
  • Provide courteous and professional member service as a representative of the credit union

Experience necessary:

  • Two to three years of Financial Service Sales experience/Bachelor’s Degree preferred.
  • Bi-lingual in English and Spanish preferred.
  • This is a full-time position, which includes late afternoons, early evenings and weekends. We offer career growth potential and an extensive benefits package, including medical and dental insurance, paid vacation, paid holidays, 401K and pension, ability to earn additional incentive based compensation.

Send or fax resume to:

Holyoke Credit Union
ATTN: Career Opportunities
490 Westfield Road
Holyoke, MA 01040
Fax:  (413) 533-3810

Or email your resume to